Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need support, we're here to help.
Support
Need Help?
Email: hi@zazupower.com
Response Time: Within 24 hours (usually faster!)
In-App Support: Go to Settings → Help & Support
General Inquiries
Email: hi@zazupower.com
Phone: +260 XXX XXX XXX (Mon-Fri, 9AM-5PM CAT)
Business & Partnerships
Interested in partnering with us or integrating our data?
Email: hi@zazupower.com
Privacy & Data
Questions about your data or privacy?
Email: hi@zazupower.com
Data Deletion: Request Data Deletion
Report a Bug
Found a technical issue?
Email: hi@zazupower.com
Social Media
Follow us for updates, tips, and community highlights:
- Twitter: @zazupower
- Facebook: facebook.com/zazupower
- Instagram: @zazupower
- LinkedIn: Zazu Power
Mailing Address
Zazu Power
[Your Address]
Lusaka, Zambia
Frequently Asked Questions
How do I report a power outage?
Open the app, tap the power button on the home screen, and select "Power Off" or "Power On" for your current location.
Is the app free?
Yes! Zazu Power is free to use. We offer optional premium features and take a small commission on marketplace transactions.
How accurate are the predictions?
Our AI achieves 95% accuracy for scheduled outages. Accuracy improves with more community reports.
Can I use Zazu Power offline?
Limited offline functionality is available. You can view cached data and queue reports to submit when you reconnect.
How do I become a verified seller?
Go to Settings → Business Profile → Request Verification. Provide your business registration details for review.
Do you sell my data?
Never. We do not sell personal data to third parties. Read our Privacy Policy for details.
Feedback & Suggestions
Your feedback helps us improve! Share your ideas, feature requests, or general thoughts:
Email: hi@zazupower.com
In-App: Settings → Send Feedback
Community
Join our community forums and discussion groups:
- WhatsApp Group: Join
- Telegram: t.me/zazupower
- Discord: discord.gg/zazupower
Office Hours
Monday - Friday: 9:00 AM - 5:00 PM (CAT)
Saturday: 10:00 AM - 2:00 PM (CAT)
Sunday: Closed (emergency support available)
Emergency Support
For urgent issues affecting the service (security, critical bugs, data breaches):
Emergency Email: hi@zazupower.com (Subject: URGENT)
Response Time: Within 1 hour, 24/7
We're Here to Help!
No question is too small. Whether you're having trouble with a feature, want to share feedback, or just want to say hi - we'd love to hear from you.
Average Response Time: 4 hours
Thank you for being part of the Zazu Power community! ⚡