🔒 Privacy Policy

Our Commitment to Your Privacy

At Zazu Power, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our real-time power intelligence platform.

Information We Collect

1. Location Information

We collect area-level location data (such as "Kabulonga" or "City Centre") to show you relevant power status information for your area.

Your exact GPS coordinates are NEVER shared publicly. We use your location only to:

• Show power status in your area
• Provide accurate neighborhood-level reports
• Send you relevant power alerts (if you opt in)

2. Power Reports

When you report power status, we store:

• The area where you reported (not your exact location)
• Whether power is on, off, or unstable
• Timestamp of the report
• Optional notes you add

3. Device Information

We collect basic technical information to provide support:

• Device type (e.g., iPhone, Android)
• App version
• Operating system version
• Device language preference

4. Usage Analytics

We collect anonymized usage data to improve the app:

• Which features you use most
• How long you spend in the app
• Buttons and screens you interact with

This data is completely anonymized - we cannot trace it back to you.

What We DON'T Collect

We respect your privacy. Here's what we explicitly DO NOT collect:

• ❌ Your exact GPS coordinates (we only use area-level data)
• ❌ Your personal messages or contacts
• ❌ Your browsing history outside the app
• ❌ Your payment information (handled securely by third parties)
• ❌ Photos or files from your device
• ❌ Your phone number (unless you explicitly provide it for SMS alerts)

How We Use Your Information

We use the information we collect to:

1. Provide Power Status: Show you accurate, real-time power information for your area
2. Improve Accuracy: Combine multiple reports to create reliable community consensus
3. Send Alerts: Notify you about power changes (only if you opt in)
4. Improve Features: Understand which features are most helpful
5. Fix Issues: Identify and resolve bugs or technical problems
6. Community Insights: Generate aggregate statistics (e.g., "Lusaka had 8 hours of load-shedding today")

Data Sharing & Disclosure

We Share Aggregated Data Only

We may share anonymized, aggregated statistics such as:

• "70% of Lusaka reported power today"
• "Average load-shedding duration was 6 hours"
• "Kabulonga has 85% power availability this month"

This helps address the national load-shedding crisis.

We Never Sell Your Data

Your personal data is never sold or rented to third parties. Period.

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or security threats

Your Privacy Rights

You have complete control over your data:

Access Your Data

Request a copy of all data we have about you at any time. Email: hello@zazupower.com

Delete Your Data

Delete your account and all associated data from the app settings or visit our Data Deletion page.

Opt Out of Notifications

Turn off power alerts anytime in the app settings.

Use Anonymously

You can use Zazu Power completely anonymously - no email, phone number, or account required.

Correct Your Information

Update your location preferences or account details anytime in the app.

Data Security

We take security seriously:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL
• Secure Storage: Your data is stored on secure, encrypted servers
• Limited Access: Only authorized team members can access user data, and only when necessary
• Regular Audits: We regularly review our security practices

Children's Privacy

Zazu Power is safe for all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes through:

• In-app notification
• Email (if you've provided one)
• Update notice on our website

Continued use of Zazu Power after changes means you accept the updated policy.

Contact Us

Questions about privacy? We're here to help:

• Email: hello@zazupower.com
• Subject Line: "Privacy Question"

We typically respond within 48 hours.